EPRI Utility Business Capability Model::6 Customer Management

EPRI Utility Business Capability Model / 6 Customer Management

Project:

6 Customer Management : Public <<ArchiMate_Capability>> Capability

Created:	10/7/2020 5:54:06 PM
Modified:	12/4/2020 4:54:29 PM

Project:
Author:	pscr001
Version:	1.0
Phase:	1.0
Status:	Proposed
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{4226883C-988E-4fe3-9141-B280A23C1074}
Appears In:	EPRI Utility Business Capability Model, 6 Customer Management, EPRI Overview of Business Capability

Managing customers before and after the delivery of services. This includes developing and planning customer service practices with an eye on steering processes relating to inquiries after sales, feedback, warranties, and recalls.<br/>

Associations To
Tagged Values
Advanced

Element	Source Role	Target Role
«ArchiMate_Capability» 6.2 Sales and Marketing Capability «ArchiMate_Composition»	Name:	Name:
Details:
«ArchiMate_Capability» 6.1 Customer Relationship Management Capability «ArchiMate_Composition»	Name:	Name:
Details:
«ArchiMate_Capability» 6.3 Customer Experience Capability «ArchiMate_Composition»	Name:	Name:
Details:
«ArchiMate_Capability» 6.4 Customer Program Management Capability «ArchiMate_Composition»	Name:	Name:
Details:

Tag	Value
Level	1
Details:
Maps To ITIL	N
Details:
Refactored by	EPRI
Details:
Source	APQC
Details:

Property	Value
_HideUmlLinks:	True
_defaultDiagramType:	ArchiMate3::Motivation
isFinalSpecialization:	0