EPRI Utility Business Capability Model::6 Customer Management::6.4 Customer Program Management

EPRI Utility Business Capability Model / 6 Customer Management / 6.4 Customer Program Management

Project:

6.4 Customer Program Management : Public <<ArchiMate_Capability>> Capability

Created:	11/30/2020 1:41:37 PM
Modified:	3/27/2023 4:46:11 PM

Project:
Author:	pscr001
Version:	1.0
Phase:	1.0
Status:	Proposed
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{ED573B57-24D2-4ef8-B536-3E45807F56B3}
Appears In:	EPRI Utility Business Capability Model, 6 Customer Management

The ability to design programs (products, services and assistance) for customer market segments for their participation and any associated tariff design.<br/>

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Element	Source Role	Target Role
«ArchiMate_Capability» 6 Customer Management Capability «ArchiMate_Composition»	Name:	Name:
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Tag	Value
Level	2
Details:
Maps To ITIL	N
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Source	EPRI
Details:

Property	Value
_HideUmlLinks:	True
_defaultDiagramType:	ArchiMate3::Motivation
isFinalSpecialization:	0