EPRI Utility Business Capability Model::6 Customer Management::6.3 Customer Experience

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EPRI Utility Business Capability Model / 6 Customer Management / 6.3 Customer Experience

Project:
6.3 Customer Experience : Public <<ArchiMate_Capability>> Capability
Created: 12/4/2020 12:47:41 PM
Modified: 12/6/2021 5:45:52 PM
Project:
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Front-of-Office interaction with customers, may involve some opportunistic sales aspects but focuses on resolving customer complaints, services requests, and answering customer inquiries.<br/>
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Element Source Role Target Role
«ArchiMate_Capability» 6 Customer Management
Capability «ArchiMate_Composition» 		Name:  
  		Name:  
 
Details:
 
Tag Value
Level 2
Details:  
Maps To ITIL N
Details:  
Property Value
_HideUmlLinks: True
_defaultDiagramType: ArchiMate3::Motivation
isFinalSpecialization: 0