EPRI Utility Business Capability Model::8 Information Technology Management::8.1 IT Customer Relationships Management

EPRI Utility Business Capability Model / 8 Information Technology Management / 8.1 IT Customer Relationships Management

Project:

8.1 IT Customer Relationships Management : Public <<ArchiMate_Capability>> Capability

Created:	10/7/2020 5:54:07 PM
Modified:	3/17/2022 12:46:26 PM

Project:
Author:	pscr001
Version:	1
Phase:	1
Status:	Proposed
Complexity:	Easy
Difficulty:
Priority:
Multiplicity:
Advanced:
UUID:	{CD424C36-923B-4ce1-B921-486BF0B036CA}
Appears In:	8 Information Technology Management, EPRI Utility Business Capability Model

The ability to create and administer relationships with IT customers. Understand customer needs including high-level business requirements for IT transformation. Plan for and communicate IT services along with establishing IT service levels, provide transformation guidance, and performance analysis that foster IT customer relationships. OLA's or SLA's<br/>

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Element	Source Role	Target Role
«ArchiMate_Capability» 8 Information Technology Management Capability «ArchiMate_Composition»	Name:	Name:
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Tag	Value
Level	2
Details:
Maps To ITIL	N
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Refactored by	EPRI
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Source	APQC
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Property	Value
_HideUmlLinks:	True
_defaultDiagramType:	ArchiMate3::Motivation
isFinalSpecialization:	0